●模塊一 Getting Started
●模塊二 Front-Office Services
● Task 1 Room Reservation
● Task 2 Checking in
● Task 3 Bell Service
● Task 4 Telephone Service
● Task 5 Checking out
●模塊三 Housekeeping Services
● Task 1 Room Cleaning
● Task 2 Laundry and Valet Service
● Task 3 Maintenance Service
●模塊四 Food and Beverage Services
● Task 1 Receiving the Diners
● Task 2 Taking Orders
● Task 3 Services during the Meal
● Task 4 Room Service
●模塊五 Other Services
● Task 1 At the Business Center
● Task 2 At the Recreation Center
●模塊六 Dealing with Complaints......
內容簡介
本書以模塊教學為指導，共設置了六大教學模塊，內容涵蓋了酒店前廳、客房、餐飲及康樂等主要前臺部門的一線服務內容。教材注重學生能力的培養以及“教”與“學”的緊密結合，各模塊均設置若干學習任務。各任務包括知識導入、熱身練習、模擬對話、課堂活動、拓展閱讀以及綜合練習六個環節，體現了“教、學、練”一體化的教學理念，突出了高職教育的特色。
本書可作為高職院校旅遊專業課程教材，也可作為旅遊從業人員的培訓教材。
