●大堂
● Guestcomestoregister請客人登記
● Introducingfacilities介紹設施
● Showing guest to his room帶領客人去他的房間
● Changing money換錢
● Cashingtraveller'schecks兌現旅行支票
● Guestrefusestoacknowledgemeterreading
● 客人拒絕接受電話計時表的記錄
● Explaining wiringfee to the guest
● 向客人解釋電彙款手續費
● Ordering newspapers訂閱報紙
● Newspaper is late報紙送晚了
● Guest receives a package notice客人接到包裹通知
● Guestislookingforaletter客人查找一封信
● Announcing visitors to guests通知有客人來訪
● Visitors After 11：00P.M.晚上11點之後的拜訪
● Cashier calls to remind guest topay his bill
● 出納員打電話提醒客人付賬
● Payingby creditcard用信用卡結帳
● Paying cashin U.S.dollar現金結賬......
內容簡介
本書為實用英語口語訓練書，包含星級酒店主題下可能遇到的所有場景，如酒店前臺服務、客房服務、訂餐、付費、投訴等等配有典型例句、小注釋、生詞詞組、對話實例和替換句型。版式設計活潑，內容豐富而上口，保證讀者學了就能用，通讀此書後能夠應對該主題的所有實際場景。本書配有mp3光盤，方便讀者聽說使用。
