●Chapter 1 Front Desk
●Unit 1 Room Reservations
●Unit 2 Check-in
●Unit 3 Bell Service
●Unit 4 Operator Service
●Unit 5 Foreign Currency Exchange
●Unit 6 Handling Problems and Complaints
●Unit 7 Check-out
●Chapter 2 Food ＆ Beverage
●Unit 8 Taking Restaurant Reservation & Seating Guests
●Unit 9 Food & Beverage Service in Western Style
●Unit 10 Food & Beverage Service in Chinese Style
●Unit 11 Room Service
●Unit 12 Bar Service
●Chapter 3 Housekeeping
●Unit 13 Regular Services in Guest Rooms
●Unit 14 Personalized Housekeeping Service
●Unit 15 Dealing with Spe Situations in Guest Rooms
●Unit 16 Laundry Service
●Chapter 4 Other Services......
內容簡介
《現代酒店實用英語教程》是根據酒店行業相關崗位群的實際工作需要，以提高酒店從業人員的英語語言交際能力為出發點進行構思、設計和編寫的。
全書共設4個專題、2，要點、酒店情景對話訓練、拓展閱讀、綜合練習和酒店實用寫作5個模塊，內容涉及酒店工作的方方面面。
