●Unit 1 Booking a Tour
●Unit 2 Meeting Tourists
●Unit 3 Checking In
●Unit 4 Concierge Service
●Unit 5 Room Center
●Unit 6 Food and Beverage Service(Ⅰ)
●Unit 7 Food and Beverage Service(Ⅱ)
●Unit 8 Guiding the Group
●Unit 9 Shopping
●Unit 10 Entertainment
●Unit 11 Hotel Recreation
●Unit 12 Dealing with Emergencies
●Unit 13 Checking Out
●Unit 14 Seeing Tourists Off
●Unit 15 Settling Complaints
●參考答案
內容簡介
本書為高職高專院校旅遊與飯店管理專業教學用書,主要介紹旅遊與飯店管理專業必須掌握的英語知識和詞彙,內容涵蓋交通、觀光、住宿、餐飲、娛樂、購物等,以及參考譯文、習題和參考答案。