這是一本不談任何理論而集中從微觀層面關注和介紹溝通技能與技巧訓練的實用書。
　　本書包括商務情境中的聽、讀、寫、商務英語詞彙、語法5項語言技能，以及電話、演講、談判、會議、社交5項溝通技能，共10個方面內容。隨書配有多幅漫畫，圖文並茂、深入淺出。作為手冊，常備常用、隨學隨翻。

本書是由資深商務英語教學專家Ken Tayor編寫的一本適用於在工作中 使用英語的商務人士，旨在幫助他們全方位提高英語綜合應用能力的書。它 是一本不談任何理論而集中從微觀層面關注和介紹溝通技能與技巧訓練的實 用書。 本書包括商務情境中的聽、讀、寫、商務英語詞彙、語法5項語言技能 ，以及電話、演講、談判、會議、社交5項溝通技能，共10個方面內容。它 向讀者介紹了提高商務英語水平的50種便捷的方法，最大特點是生動、簡潔 、有效。隨書配有多幅漫畫，圖文並茂、深入淺出。作為手冊，常備常用、 隨學隨翻。

MODULE
Introduction
Self-assessment
Networking and socialising
1 Say 'hello' properly
2 Make active small talk
3 Look for "hot buttons"
4 SOFTEN your approach
5 Grab opportunities
Telephoning
6 Preparing the call
7 Answering a call
8 Twenty key terms
9 Twenty useful phrases
10 Dealing with difficult speakers
Negotiations
11 Be prepared
12 Funnel your questions
13 If...then ...
14 Recognise hidden signals
15 Use silence
Presentations
16 Open with impact
17 Signpost clearly
18 Put yourself in your audience's shoes
19 Handle the difficult questions
20 Manage your ending
Writing emails
21 KISS your writing
22 Learn "netiquette"
23 Write with impact
24 Know the conventions
25 Email exercises
Meetings
26 Use the agenda
27 Learn 15 key words
28 Make yourself heard
29 Summarise
30 Build a safety net
Reading business texts
31 Try rapid reading
32 A ten-minute warm-up exercise
33 Use newspapers as a learning tool
34 Reading from a PC monitor
35 Practice makes perfect
Listening
36 Be a good listener
37 Control the conversation
38 Interact
39 Control native speakers
40 Practise listening
Business vocabulary
41 Activate your words
42 Be creative
43 Avoid being egocentric
44 Always look on the bright side of life
45 Avoid false friends
Grammar
46 Assess your grammar
47 Know your basics
48 Look to the future
49 Get your timing right
50 Keep improving
Conclusion