●Module 1 Front Office
● Part 1 Room Reservation
● Part 2 Concierge Service
● Part 3 Check in
● Part 4 Dealing with Complaints
● Part 5 Cashier Service
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●Module 2 Housekeeping
● Part 1 Showing the Room
● Part 2 Cleaning the Room
● Part 3 Laundry Service
● Part 4 Room Service
● Part 5 Personalized Housekeeping Service
● Part 6 Dealing with Emergencies
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●Module 3 Food and Beverage
● Part 1 Taking Restaurant Reservations
● Part 2 Seating the Guests
● Part 3 Taking Orders
● Part 4 Services during the Meal
●部分目錄