●Chapter 1 Introductions 簡介
1.Introducing Yourself 自我介紹
2.Introducing Your Company 介紹公司
3.Introducing Your Products 介紹產品
Chapter 2 Meetings 會議
1.Arranging Meetings 安排會議
2.Agreeing to or Rejecting Proposed Meeting Times 同意或拒絕所提議的會議時間
3.Rescheduling and Canceling Meetings 改期和取消會議
4.Outlining Agendas 議程大綱
Chapter 3 Business Travel Plans 商務旅行計劃
1.Making Travel Arrangements 安排行程
2.Dealing with Hotel Reservations 處理飯店預訂
3.Confirming an Itinerary 確認行程
Chapter 4 Recommendations 建議
1.Asking for Recommendations 尋求建議
2.Making Recommendations 提出建議
Chapter 5 Invitations 邀請
1.Making an Invitation 提出邀請
2.Responding to Invitations 回復邀請
Chapter 6 Inquries 詢問
1.Inquiring about Product Information 詢問產品情況
2.Requesting a Quotation/Quote 請求對方報價
3.Responding to Inquiries 回應詢問
Chapter 7 Orders 下單
1.Placing an Order 下訂單
2.Responding to an Order 回應訂單
3.Giving Bad News about an Order 告知訂單壞消息
Chapter 8 Payments 付款
1.Asking for a Payment 要求付款
2.Making Payment 付款
3.Acknowledging Payment 告知收到付款
Chapter 9 Complaints 投訴
1.Making Complaints 投訴
2.Responding to Complaints 回應投訴
Chapter 10 Checking Progress 查詢進度
1.Writing to Check on the Progress of a Project 寫信詢問項目進展
2.Giving Updates on Projects and Assignments 告知項目及任務的近期新情況
Chapter 11 Proposals 提議
1.Making a Proposal 提議
2.Responding to Proposals 回應提議
Chapter 12 Reports 報告
1.Writing a Report 寫報告
2.Cause and Effect 因果關繫
3.Connecting Ideas 聯結想法
4.Generalizing,Clarifying, Summarizing & Concluding 概括說明、闡明、概述及結論
Chapter 13 Social Situations 社交場合
1.Thanking 感謝
2.Congratulating and Showing Sympathy 祝賀和慰問
Chapter 14 Applying for a Job 應聘工作
1.Writing a Cover Letter 寫求職信
2.Writing a Follow-up Letter 寫後續信函
Chapter 15 Negotiations 協商
1.Making and Asking for an Offer 報價及要求報價
2.Setting Conditions & Making a Counter Offer 設定條件與賣方還價
3.Accepting and Rejecting Offers 接受與拒絕報價
Chapter 16 Financial Matters 財務事項
1.Budgeting 預算
2.Discussing Profit and Loss 討論贏利與虧損
Chapter 17 Sales Correspondence 銷售信函
1.Discussing Sales Targets 討論銷售目標
2.Talking about Sales Promotions 談論促銷活動
Chapter 18 Marketing 營銷
1.Writing about Markets and Market Share 撰寫市場及市場占有率相關情況
2.Writing about Brands 撰寫品牌打造相關情況
Chapter 19 Asking for Clarification 要求澄清
1.Checking Details 查核細節
2.Providing Clarification 給予澄清
Chapter 20 Technology 技術
Technology and Products 技術與產品
Technical Problems 技術上的問題

本書專為需要用到英語寫電子郵件的人群編寫。網絡各種重要的職場商務情境，從單詞到用法，句與句的銜接到整篇文章，一步一步讓讀者掌握商務寫作思維，在也不害怕寫信給外國客戶。全文分為商務情境描述、信函常見錯誤分析、e-mail範文、相關單詞用法透析、寫作助手以及句型總整理。

賴世雄 著