Unit 1 Growing into Office Professional
Listening：Secretarial Ethics
Speaking：Qualities of Secretary
Reading：Role of Secretary
Writing：Report
Unit 2 Managing Office Work
Listening：Secretarial Duties in Office
Speaking：Office Equipment
Reading：Essential Guide to Office Work
Writing：Plan
Unit 3 Managing Business Communication
Listening=Answering a Phone
Speaking：Factors of Communication in an Organization
Reading：Ways to Communicate with Clients
Writing：E mail
Unit 4 Organizing a Conference
Listening：Scheduling Meetings
Speaking：Conference Arrangement Tips
Reading：Role of the Secretary in a Successful Meeting
Writing：Meeting Minutes
Unit 5 Managing Business Trips
Listening：Business Trips
Speaking：Preparations of a Business Trip
Reading：Travel ，Arrangement
Writing：Meeting Agenda
Unit 6 Hiring and Training Staff．
Listening：Job Interview
Speaking：Training Courses
Reading：How to Read a Resme
Writing：Job Description
Unit 7 Motivating Staff
Listening~Staff Appraisal
Speaking：Retaining Staff
Reading=Strategies to Retain Your Best Employees
Writing：Contract ofEmployment
Unit 8 Developing Working Relations
Listening：Good Relations at Work
Speaking：Rules of Workplace Relationsi；
Reading：How to Deliver Exceptional Client Service
Writing：Prospectus
Unit 9 Building a Good Team
Listening：Team Spirit
Speaking：Factors in Tleam Success；
Reading：What Makes a Good Leader
Writing：Speech
Unit 10 Improving Corporate Image
Listening：Corporate Identity
Speaking：Corporate Communication
Reading：Establishing Your Company Image
Writing：Advertisement
Unit 11 Managing Emergency and Crisis
Listening：Managing the Crisis_
Speaking：Top Steps to Manage Crisis
Reading：Dealing with Public Relations Crisis
Writing：Agreements
Unit 12 Finance Managing
Listening：Cash flow
Speaking：Financial Statement
Reading：Top Bookkeeping．Mistakes Made by Small Businesses
Writing：Diagrams
Bibliography
Keys
