Chapter 1Front Office Department (前廳部)
Unit 1Concierge Service
門房服務2
Unit 2Information Service
問詢服務7
Unit 3Check-in
登記入住12
Unit 4Exchanging Foreign Currency
外幣兌換17
Unit 5Business Center
商務中心22
Unit 6Check-out
結賬離店35
Chapter 2Housekeeping Department (客房部)
Unit 1Cleaning the Room
打掃房間41
Unit 2Maintenance Service
維修服務47
Unit 3Laundry Service
洗衣服務53
Chapter 3Food and Beverage Department (餐飲部)
Unit 1Taking Reservations
餐廳預訂61
Unit 2Welcoming Guests
迎賓與餐桌引座66
Unit 3Serving in a Chinese Restaurant
中餐廳服務72
Unit 4Serving in a Western Restaurant
西餐廳服務80
Unit 5Serving in a Korean Restaurant
韓式餐廳服務88
Unit 6Serving in a Japanese Restaurant
日式餐廳服務94
Unit 7Serving in a Thai Restaurant
泰式餐廳服務99
Unit 8Serving in a Russian Restaurant
俄式餐廳服務105
Unit 9Serving in the Beach Bar
沙灘吧服務111
Unit 10Room Service
送餐服務118
Chapter 4Health and Recreation Service (康樂服務)
Unit 1SPA Service
水療服務126
Unit 2Gym Service
健身房服務133
Unit 3Ballroom Service
舞廳服務139
Unit 4Beauty Salon Service
美發沙龍服務145
Chapter 5Human Resources Department (人力資源部)
Unit 1Making an Interview Appointment
面試預約154
Unit 2Conducting the Interview
進行面試159
Unit 3Training
培訓164
Chapter 6Sales and Marketing Department (銷售部)
Unit 1Making Reservations
預訂170
Unit 2Advertising
廣告促銷176
Unit 3Receiving VIP Guests
接待貴賓182
Chapter 7Administration Department
(行政部)
Unit 1Reception
接待190
Unit 2Making and Answering Phone Calls
接聽電話195
References 參考文獻202
