The Global Edition is written for business school students in Europe, the Middle East, South Africa, Australia, and the Pacific Asian region. Case studies and examples focus on how firms in these regions use information systems. We wrote this book for global business school students who wanted an in-depth look at how today's business firms use information technologies and systems to achieve corporate objectives. Information systems are one of the major tools available to business managers for achieving operational excellence, developing new products and services, improving decision making, and achieving competitive advantage. Students will find here the most up-to-date and comprehensive overview of information systems used by business firms today. After reading this book, we expect students will be able to participate in, and even lead, management discussions of information systems for their firms.