實訓模塊一 前廳服務Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
實訓模塊二 客房服務Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
實訓模塊三 餐飲服務Food and Beverages
Project 1 Table Reservation
Project 2 Chinese Food
Project 3 Western Food
Project 4 Room Service
Project 5 Beverage Service
實訓模塊四 康樂服務Recreation Center
Project l Body Building Service
Project 2 Bath and Saunat
Project 3 Beauty Parlor
實訓模塊五 會展服務Convention and Exhibition
Project 1 Convention Service
Project 2 Exhibition Service
實訓模塊六 處理投訴Handling Complaints
Project Handling Complaints
參考答案 Suggested Answers
參考文獻
