《跨文化溝通》將跨文化學習視為一個過程，首先通過典型案例引發學生思考跨文化溝通中存在的問題，培養學生以全球視野觀察世界、發現問題的意識與能力，其次通過閱讀引導學生探究問題背後的原因，積累相關跨文化知識，培養學生的思辨能力，然後通過解析相關的多種跨文化視角與觀點，培養學生以跨文化視角思考問題與分析問題的能力，最後通過案例讓學生學以致用，培養學生跨文化敏感性。

《跨文化溝通》共分為三大部分，1主體部分由四大模塊組成。本書的特色在於將跨文化學習視為一個過程，引導學生循序漸進，層層剖析，學以致用。通過典型跨文化交際案例引發學生思考，培養學生以全球視野觀察世界、發現問題的意識與能力。通過閱讀材料引導學生思考問題背後的原因。通過提相關的多種跨文化視角與觀點，培養學生以跨文化視角思考問題與分析問題的能力。通過案例培養學生跨文化敏感性。

莊恩平，上海大學外國語學院副院長、教授，中國跨文化交際研究會常務理事，意大利摩丹納大學兼職教授。娜恩·M.薩斯曼（Nan M. Sussman），紐約城市大學人文與社科學院院長、教授、跨文化心理學博士。

Part One Basic Concepts of Intercultural Communication

Unit 1 Culture Behind Language 2
Reading 1 Language, Thought, Culture, and Intercultural Communication 6
Reading 2 Language Mirrors Values 11
Unit 2 Communicating Interculturally 23
Reading 1 The Link Between Culture and Communication 27
Reading 2 Intercultural Awareness and Communication 33
Unit 3 Barriers in Intercultural Communication 47
Reading 1 Experiencing Intercultural Communication 50
Reading 2 Cultural Biases and Intercultural Communication 57
Unit 4 Intercultural Adaptation 72
Reading 1 Internationalisation and Intercultural Competences 76
Reading 2 Studying Abroad and Culture Shock 82

Part Two Intercultural Skills

Unit 5 Understanding Cultural Differences 96
Reading 1 Dynamics of Intercultural Communication 98
Reading 2 Understanding Values Behind Businesspeople 105
Unit 6 Time and Culture 117
Reading 1 Time and Culture 121
Reading 2 Managing Change in a Past-Oriented Culture 126
Unit 7 Communicating Nonverbally 137
Reading 1 Defining Nonverbal Communication 140
Reading 2 Nonverbal Communication 144
Unit 8 Different Communication Styles 157
Reading 1 Ways of Reasoning 161
Reading 2 Teaching Culture: Perspectives in Practice 167

Part Three Applications of Intercultural Communication

Unit 9 Innovation and Education 180
Reading 1 Differences That Make a Difference 185
Reading 2 The Global Campus: Challenges and Opportunities 189
Unit 10 Intercultural Training 200
Reading 1 What Are Intercultural Services? 204
Reading 2 Working Abroad and Expatriate Adjustment 209
Unit 11 Intercultural Business Communication 223
Reading 1 The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model
(Part 1) 230
Reading 2 The Theoretical Foundation for Intercultural Business Communication: A Conceptual Model
(Part 2) 236
Unit 12 Public Diplomacy and Intercultural Communication 249
Reading 1 China Needs More Public Diplomacy, Zhao Says 252
Reading 2 Public Diplomacy Gains Ground 256

Acknowledgements 266