●Unit 1 Giving Travel Information(旅遊咨詢)
●Unit 2 Hotel Reservation(預訂客房)
●Unit 3 Housekeeping Services(客房服務)
●Unit 4 Food & Beverage Services(餐飲服務)
●Unit 5 Communication Services(通信服務)
●Unit 6 Meeting Services(會議服務)
●Unit 7 Banquet Services(宴會服務)
●Unit 8 Recreation and En-tertainment Services(消遣服務)
●Unit 9 Local Tour Guide Services(地陪服務)
●Unit 10 Visiting Places of Interest(參觀遊覽)
●Unit 11 Scenic Spots Introduction(景點介紹)
●Unit 12 Shopping(旅遊購物)
●Unit 13 Settling Complaints(解決投訴)
●Unit 14 Dealing with Special Problems(應對難題)
●Unit 15 Checkout Services(退房服務)
●Unit 16 Traditional Chinese Festivals(傳統節日)
●Unit 17 Travelling Adver-tisement(旅遊廣告)
●參考文獻