●Chapter 1 Hospitality Industry ABC
●Unit 1 Hotel Types
●Unit 2 What Is Service?
●Unit 3 Different Guests
●Unit 4 The Future of Hotels
●Chapter 2 Front Office
●Unit 1 Room Reservation
●Unit 2 Check In
●Unit 3 Bellman
●Unit 4 Concierge
●Unit 5 Operator
●Unit 6 Cashier
●Unit 7 Business Center
●Chapter 3 Housekeeping
●Unit 1 Facilities: Enjoy Your Stay
●Unit 2 Executive Floor
●Unit 3 Chamber Service
●Unit 4 Laundry Service
●Unit 5 Other Services
●Chapter 4 Food and Beverage
●部分目錄
本書以聽力和口語訓練為主線,涵蓋酒店業的前廳、餐飲、客房及投訴等九大章節。每個章節分別由Listening and Discussion, Pronunciation, Role Play, Word Stock組成。 Listening and Discussion環節把聽與說的內容有機地融合在一起。 Pronunciation環節強調發音的準確性與流利性以及句型在不同場合的靈活運用。Role Play環節是語言實際運用環節,教師給出提示與要求,學生做現場表演。Word Stock環節是對該章節的一次整理和補充,以擴大學生的詞彙量和知識點。