●Chapter One Working in Front Office Department
●在前廳部工作
●Unit One Handling Room Reservation處理客房預訂
●Unit Two Checking in Guests辦理入住
●Unit Three Concierge Service禮賓服務
●Unit Four Switchboard Service總機服務
●Unit Five Handling Complaints處理投訴
●Unit Six Settling the Bill and Checking out Service結賬
●與辦理離店手續
●Unit Seven Working at the Business Center在商務中心工作
●Chapter Two Working in Housekeeping Department
●在客房部工作
●Unit One Room Cleaning and Turn-down Service客房清潔
●與夜床服務
●Unit Two Laundry Service洗衣服務
●Unit Three Helping with Obtaining Items幫助客人借用
●物品
●Unit Four Maintenance Service維修服務
●Unit Five Meeting Other Special Requests滿足客人的其他
●需求
●部分目錄
