●Part One English Skiffs Training for Front Office Services
●Module 1 Reservation
●Task 1 Phone Call Reservation
●Task 2 Face—to—face Reservation
●Task 3 Group Reservation
●Task 4 Changing Reservation
●Module 2 Front Desk(Ⅰ)
●Task 1 Checking in with Reservation
●Task 2 Checking in without Reservation
●Task 3 Late Checking in
●Module 3 Front Desk(Ⅱ)
●Task 1 Complaint of Slow Delivery
●Task 2 Complaint of Noisy Room
●Task 3 Suggestion and Showing Way
●Module 4 Concierge
●Task 1 Introduction of Hotel Services and Facilities
●Task 2 Baggage Service
●Module 5 Telephone Desk
●Task 1 Taking a Message
●Task 2 Wake—up Call Service
●部分目錄