●PART 1 電子商務背景下的函電寫作
●UNIT 1 Business English Correspondence in the Age of E—Commerce(電子商務時代的外貿英文函電)
●UNIT 2 Outline of a Business Letter(國際商務信函概述)
●UNIT 3 International Business E—mail(國際商務電子郵件寫作)
●PART 2 外貿流程主要環節範文
●UNIT 1 Establishing Business Relations(建立業務關繫)
●UNIT 2 Status Enquiries(資信調查)
●UNIT 3 Enquiries and Replies(詢盤及回復)
●UNIT 40ffers and Count—Offers(發盤與還盤)
●UNIT 5 Sales Promotion(促銷)
●UNIT 60rders&Their Fulfillment(訂單及其執行)
●UNIT 7 Payment(支付)
●UNIT 8 Packing(包裝)
●UNIT 9 Insurance(保險)
●UNIT 10 Shipment(運輸)
●UNIT 11 Complaints,Claims& Adjustment(訴願,索賠與理賠)
●UNIT 12 Agency(代理)
●PART 3 外貿英文函電往來實例解析
●案例一:如何開發客戶促成訂單
●案例二:外貿第一單
●部分目錄