●Chapter 機場月艮務Airport Service
●Unit 1 Booking the Ticket預訂機票 2
●Unit 2 Purchasing Tickets & Refunding Tickets購票與退票 9
●Unit 3 Flight Connections航班中轉 16
●Unit 4 Flight Delay航班延誤23
●Unit 5 The Customs at the Airport機場 31
●Unit 6 Checked Baggage托運行李 38
●Chapter 空中乘務In-flight Service
●Unit 1 Eating and Drinking Service飲食月艮務 46
●Unit 2 Medical Service醫療月艮務 53
●Unit 3 Entertainments Service娛樂月艮務 59
●Unit 4 Other Services其他服務 65
●Chapter 公共交通11務Public Transportation Service
●Unit 1 Route Inquiry線路咨詢 74
●Unit 2 Buying Tickets購買車票 80
●Unit 3 Serving Passengers為乘客月艮務 86
●Unit 4 Tickets at the Subway Station在地鐵站買票 90
●Unit 5 Taking Subway乘地鐵95
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