●Chapter 1 求職應聘 The Job Interview 1
Section 1 自我介紹，展示纔華 Self-Introduction, Show Your Skills 2
1 我的專業技能 My Specialized Skills
2 一些特殊的語言技能 Some Unique Language Skills
Section 2 優勢與劣勢Advantages and Disadvantages 7
1 優缺點 Strengths and Weaknesses
2 我的專業背景 My Major Background
Section 3 應聘原因 Reasons for Applying for the Job 13
1 為何應聘這份工作 Why This Job
2 為什麼是心理學 Why Psychology
Section 4 職業規劃 Career Planning 18
1 長期職業目標 Long-Term Career Goals
2 未來的目標 Future Goals
Section 5 薪資待遇 Expected Salary and Benefits 23
1 關於工資範圍 About Salary Range
2 公司的福利待遇 The Benefits of the Company
Section 6 面試結束了 After the Interview 28
1 三天內給結果 Know the Decision Within Three Days
2 錄用 A Job Offer
Chapter 2 新丁報到，請多關照 The Office Newcomer 33
Section 1 主動結識同事 Introducing Yourself to Coworkers 34
1 我是新員工 I’m a New Employee
2 我是您的助理 I’m Your Assistant
Section 2 領取辦公用品 Getting Office Supplies 39
1 筆和便利貼 Pens and t-its
2 換臺電腦 Change a Computer
Section 3 熟悉工作環境 Getting Familiar with the Work Environment 44
1 參觀綜合大樓 A Tour of the Complex
2 參觀辦公室 Visit the Office
Section 4 參加培訓 Attending Training Courses 49
1 新員工培訓會 The Training Session for Newcomers
2 三場研討會 Three Workshops
Chapter 3 進入工作狀態Working Time 54
Section 1 上司分配任務 Taking on a Task 55
1 寫專題報道 Write the Feature Article
2 專題的視角 The Angle of the Feature
Section 2 開展工作 Getting Started 60
1 開始著手項目 Start the Project
2 我的計劃 My Plan
Section 3 團隊協作力量大 Being a Team Player 65
1 不錯的團隊合作 Good Team Work
2 團隊協作 Team Cooperation
Section 4 彙報工作進度 Reporting Your Progress 70
1 提交周報 Submit the Weekly Reports
2 周報的截止日期 The Deadline of Weekly Reports
Section 5 保證按時完成 Finishing on Time 75
1 能按時完成 Be Able to Finish on Time
2 確保今晚按時完成 Make Sure to Finish on Time Tonight
Chapter 4 日常事務處理Daily Affairs 79
Section 1 日常文件整理Filing Documents 80
1 找文件 Look for Files
2 按日期歸檔 File Documents Under the Date
Section 2 公司內部郵件往來
Communicating with Coworkers via Email 85
1 發送項目說明郵件 Send an Email About the Instructions of a Project
2 設置郵件主題 Give Every Email a Subject
Section 3 發函聯絡客戶 Contacting Clients Using Business Emails 90
1 給保羅發封郵件 Send an Email to Paul
2 與客戶的溝通方式 The Way of Contacting Clients
Section 4 遇到了問題，尋求幫助 Asking for Help 95
1 我真的需要幫助 I Really Need Help
2 你應該找安妮幫忙 You Should Ask Annie for Help
Chapter 5 電話溝通無障礙Telephone Communications 100
Section 1 接聽電話，禮貌得體Answering the Phone 101
1 羅傑先生在嗎 Is Mr Roger There
2 請維姬接電話 May I Speak to Vicky
Section 2 轉接電話 Transferring a Call 106
1 轉接電話 Transfer a Call
2 請別掛機 Please Hold
Section 3 應對電話咨詢 Responding to Enquiries 111
1 電話咨詢工作 A Call to Enquire About the ition
2 電話咨詢新電影 A Call to Enquire About the New Movie
Section 4 與客戶在電話裡溝通
Communicating with Customers over the Phone 116
1 電話確認 A Call to Confirm
2 獲得反饋 Obtain Feedback
Section 5 處理客戶投訴 Responding to Customer’s Complaints 121
1 電話機壞了 The Phone Is Broken
2 三明治弄錯了 The Wrong Sandwich
Chapter 6 主持會議不怯場Holding a Meeting 127
Section 1 會議的籌備 Preparing for a Meeting 128
1 做PPT Make a PowerPoint
2 明天的會議 Tomorrow’s Meeting
Section 2 會議開始了Opening a Meeting 134
1 歡迎參加周會 Welcome to This Week’s Meeting
2 會議開始 The Meeting Begins
Section 3 征求別人意見Asking for Suggestions 139
1 新產品演示 New Products Presentation
2 南美市場戰略 South America Strategy
Section 4 表達贊同或反對Agreeing and Disagreeing 145
1 接近不認同 Totally Disagree
2 謝謝你的意見 Thanks for Your Comment
Section 5 做好會議總結Drawing a Conclusion 150
1 記錄票數 Record the Votes
2 記住會議內容 Remember the Contents of the Conference
Chapter 7 業務達人，誰與爭鋒 Being the Best
Salesman 155
Section 1 進行市場調研 Conducting a Market Survey 156
1 產品市場調查 A Market Survey on the Products
2 幫忙做市場調研 Help with Some Market Research
Section 2 開展營銷活動Starting a Marketing Campaign 161
1 推廣新雜志 Promote a New Magazine
2 尋找目標受眾 Look for Target Audience
Section 3 爭取客戶訂單Obtaining Purchase Orders 167
1 提交訂購單 Submit the Purchase Order
2 新訂購單和報價 A New Purchase Order and Price
Section 4 需要出差 Being on a Business Trip 172
1 更新出差手冊 Update the Business Trip Manual
2 飛往舊金山參加培訓 Fly to San Francisco for Training
Section 5 升職加薪Promotion and Getting a Raise 177
1 談談加薪 Talk About the Pay Raise
2 應該加薪 Deserve a Raise
Section 6 迎接年終考核The Annual Evaluation 182
1 考核不出意料 No Surprises for Evaluation
2 年終考核 Annual Review
Chapter 8 成為談判高手Becoming a Good Negotiator 187
Section 1 介紹自己及公司 Presenting Yourself and Your Company 188
1 洽談業務 Represent the Business
2 介紹公司 Present the Company
Section 2 向對方介紹產品Introducing Your Products 193
1 介紹冰箱 Introduce Refrigerators
2 介紹產品及服務 Introduce Products and Services
Section 3 討論合作的可能性Discussing Cooperation Opportunities 198
1 對合作感興趣 Be Interested in Cooperation
2 保險業務合作 Cooperation of Insurance Business
Section 4 進行價格談判Negotiating the Price 204
1 談車的價格 Negotiate the Price of the Car
2 保險報價 The Quote of Insurance
Section 5 協商合約細節Negotiating the Contract 209
1 修改合同細節 Make Some Changes of the Contract
2 23%更合適 23% Is More Realistic
Section 6 協商付款方式Negotiating Payment Terms 214
1 首付款65% Take 65% as a Down Payment
2 每半年付一次款 Pay Every Six Months
Section 7 雙方簽訂合同Signing the Contract 220
1 簽合同並履行 Sign the Contract and Fulfill It
2 今天簽合同 Sign the Contract Today
Chapter 9 跟同事相處，其樂融融Getting Along with Your Coworkers 225
Section 1 跟同事共進午餐Having Lunch with Your Coworkers 226
1 聊午餐 About Lunch
2 喫午餐閑聊 Eat Their Lunch and Chat
Section 2 虛心向同事學習Learning from Your Coworkers 232
1 公司新標志 A New Logo of the Company
2 幫助同事操作PPT Help a Coworker to Operate the PPT
Section 3 及時解決矛盾與衝突Solving Contradictions and Conflicts 237
1 我今天有點兒沮喪 I’m Kind of Frustrated Today
2 請把餐具放到水池 Please Put the Dishes in the Sink
Chapter 10 遇到特殊狀況Special Circumstances 250
Section 1 上班遲到了Arriving Late 243
1 別為遲到找借口 No Excuse for Being Late
2 睡過頭了 Overslept
Section 2 需要加班Working Overtime 248
1 今晚要加班 Need to Work Overtime Tonight
2 今晚不加班 No Overtime Work Tonight
Section 3 開始休假Taking a Vacation 253
1 計劃去休假 Plan to Go on a Vacation
2 批準休假 Approve the Vacation Request
Section 4 進行崗位調動Transferring Jobs 258
1 調往匹茲堡分公司 Move to the Branch in Pittsburgh
2 願意調職去北京 Willing to Relocate to Beijing
Section 5 請辭Resigning 263
1 遞交辭職信 Hand in the Letter of Resignation
2 為了孩子辭職 Resigning for Kids
