●總序
前言
List of Abbreviations
Chapter 1 Introduction
1.1 Conflict Management in Business Meetings
1.2 Cultural Contexts of Conflict Management in Business Meetings
1.3 Information Exchange of Conflict Management in Business Meetings
1.4 Summary
Chapter 2 The Characteristics of Cultural Contexts of Internal Business Meetings
2.1 Profile of Chinese and American Internal Business Meetings under Investigation
2.1.1 Simulated Internal Business Meetings
2.1.2 The Themes of Internal Business Meetings
2.1.3 The Conflict Discourse of Internal Business Meetings
2.2 Three-dimensional Cultural Context of Business Communication
2.2.1 National Culture
2.2.2 Business Culture
2.2.3 Personal Culture
2.3 Three-dimensional Cultural Context of Chinese and American Internal Business Meetings
2.3.1 The Impact of National Culture Context
2.3.2 The Impact of Business Culture Context
2.3.3 The Impact of Personal Culture Context
2.4 Summary
Chapter 3 Information Exchange Scheme of Business Meetings
3.1 Communicative Purposes
3.2 Communicative Strategies
3.3 Communicative Skills
3.4 Discourse Information Structure
3.5 The Working Scheme of Information Exchange
3.6 Summary
Chapter 4 Communicative Strategies of Conflict Management in Business Meetings and Their Informational Characteristics
4.1 Conflict Management Strategies of Persuading and Their Informational Characteristics
4.1.1 Strategies Serving the Persuading Purpose and Their Information Structure
4.1.2 Distributional Characteristics of Strategies Serving the Persuading Purpose
4.1.3 Informational Characteristics of Strategies Serving the Persuading Purpose
4.2 Conflict Management Strategies of Compelling and Their Informational Characteristics
4.2.1 Strategies Serving the Compelling Purpose and Their Information Structure
4.2.2 Distributional Characteristics of Strategies Serving the Compelling Purpose
4.2.3 Informational Characteristics of Strategies Serving the Compelling Purpose
4.3 Conflict Management Strategies of Avoiding and Their Informational Characteristics
4.3.1 Strategies Serving the Avoiding Purpose and Their Information Structure
4.3.2 Distributional Characteristics of Strategies Serving the Avoiding Purpose
4.3.3 Informational Characteristics of Strategies Serving the Avoiding Purpose
4.4 Conflict Management Strategies of Accommodating and Their Informational Characteristics
4.4.1 Strategies Serving the Accommodating Purpose and Their Information Structure
4.4.2 Distributional Characteristics of Strategies Serving the Accommodating Purpose
4.4.3 Informational Characteristics of Strategies Serving the Accommodating Purpose
4.5 Conflict Management Strategies of Ignoring and Their Informational Characteristics
4.5.1 Strategies Serving the Ignoring Purpose and Their Information Structure
4.5.2 Distributional Characteristics of Strategies Serving the Ignoring Purpose
4.5.3 Informational Characteristics of Strategies Serving the Ignoring Purpose
4.6 Conflict Management Strategies of Collaborating and Their Informational Characteristics
4.6.1 Strategies Serving the Collaborating Purpose and Their Information Structure
4.6.2 Distributional Characteristics of Strategies Serving the Collaborating Purpose
4.6.3 Informational Characteristics of Strategies Serving the Collaborating Purpose
4.7 Conflict Management Strategies of Bargaining and Their Informational Characteristics
4.7.1 Strategies Serving the Bargaining Purpose and Their Information Structure
4.7.2 Distributional Characteristics of Strategies Serving the Bargaining Purpose
4.7.3 Informational Characteristics of Strategies Serving the Bargaining Purpose
4.8 Conflict Management Strategies of Supporting and Their Informational Characteristics
4.8.1 Str