Chapter 1Daily Business 日常業務

1． To Establish Business Relations

建立業務關繫2

2． Asking for Materials

索要材料 7

3． Starting to Inquiry Formally

正式詢盤12

4． Responding to Clients' Inquiry

給客戶報價17

5． Not Satisfied with the Price

對價格不滿意22

6． Accepting the Price and Placing an Order

接受價格，下訂單27

7． Talking About Delivery Types

討論交貨方式32

8． Talking About Payment Method

討論付款方式36

9． Opening a Letter of Credit

開立信用證40

10． About the Package Details

關於包裝的問題44

11． Starting Packing to Deliver Goods

開始裝船運輸49

12． About the Insurance

談論保險52

13． Doing Commodity Inspection

商品檢驗57

14． Claiming for Indemnity

要求索賠61

15． Trade Complaint on Quality

質量方面的貿易投訴66

16． Trade Complaint on Time

時間方面的貿易投訴70

17． Arbitrating

仲裁事宜74

Chapter 2Receiving Clients 接待客戶

18． Contacting Clients by Calling

電話聯繫客戶80

19． Welcoming Clients at the Airport

在機場迎接客戶84

20． Arriving at the Hotel

入住賓館88

21． Having an Arrangement

做日程安排92

22． Leading Clients Visit the Company

帶領客戶參觀公司96

23． Leading Clients to the Factory

帶領客戶參觀工廠100

24． Showing Clients Around

陪客戶遊玩觀光104

25． Seeing Clients Off

送別客戶108

Chapter 3Business Activities 商務活動

26． Inviting Clients to Dinner

邀請客戶赴宴114

27． Entertaining Clients on the Dinner

在宴會上招待客戶118

28． Receiving Clients in the Company

在公司內接待客戶123

29． Affirming the Appointment

確定預約127

30． Delaying the Appointment

延遲預約131

31． Cancelling the Appointment

取消預約134

32． Business Visit

商務拜訪138

33． Attending the Opening Ceremony

出席開業典禮142

Chapter 4Business Conference 商務會議

34． Preparing for the Meeting

開會前的準備146

35． Making an Agenda

制定議程150

36． Making the Meeting Following the Agenda

按照議程開會155

37． Summarizing After the Meeting

會議總結160

Chapter 5Marketing and Investigation 市場調研

38． New Products Release

新產品發布166

39． Doing Market Research

市場調研171

40． Making Sales Strategy

制訂營銷策略175

41． Promoting the New Products

推銷新產品180

42． Public Relations Crisis

公關危機185

Chapter 6Trade Fair 產品展銷會

43． Inviting Clients to the Trade Show

邀請客戶參加展會190

44． Applying for the Booth

申請展位194

45． Arranging the Booth Carefully

精心布置展位198

46． Exhibition Registration

展會注冊203

47． Applying for Services

申請服務207

48． Receiving Clients on the Show

在展會上接待客戶211

49． Showing Clients the Samples

為客戶展示樣品215

50． Ending the Show

展會結束219

51． Connecting After the Show

展會後聯繫223

Chapter 7Negotiations 商務談判

52． About the Sales Agency

有關代理的事項228

53． About Processing and Assembling

加工裝配233

54． About Compensation Trade

補償貿易237

55． About Joint Venture

合資問題241

56． About Technical Patent

技術專利的問題245

57． About Calling for Bids and Bidding

招標和投標249

58． About Mergers and Acquisitions

合並收購的問題253

59． About Contract Term

合同條款257

60． Contract Review

審核合同261

61． Signing the Contract

簽訂合同265

62． Terminating the Contract

解除合同269

63． Expiration of the Contract

合同到期273

附錄

相關貿易術語277