●Part 1 English for Hospitality
●Workshop One English for Housekeeping Department
●Lesson 1 The Right Choice a Career in the Hospitality Industry/2
●Lesson 2 The Backbone of a Good Hotel Housekeeping Department/6
●Lesson 3 Room Attendants' Duties/10
●Lesson 4 Room Attendant Trolley/14
●Workshop Two English for Front Office
●Lesson 1 Front Office/18
●Lesson 2 Bellhop/21
●Lesson 3 Concierge/25
●Lesson 4 Hotel Reservation System/28
●Lesson 5 Job Duties of Front Desk in a Hotel/32
●Lesson 6 The Business Centre/36
●Lesson 7 Foreign Currency Exchange/39
●Lesson 8 Methods of Payment in a Hotel/42
●Lesson 9 The General Switchboard Operator/46
●Lesson 10 Hotel Assistant Manager/50
●Workshop Three English for Food and Beverage Department
●Lesson 1 The Sandwich Story/53
●Lesson 2 Longevity Noodles/57......
內容簡介
《旅遊新概念英語2-讀寫教程》，本書*大程度限度地編寫了旅遊院校開設的酒店、旅行社、會展、空乘等專業的旅遊職業英語知識。本教程內容有：酒店篇——酒店業態、酒店集團介紹、客房部、餐飲部、前廳部主要職責；空乘篇——電話預訂、行李、危險物品、起飛與著陸；旅行社篇——旅遊業態介紹以及武漢旅遊、黃鶴寺、湖北省博物館等的英文導遊詞；會展篇——新興會展城市、大型展館、會展訂單和會展實習介紹。
