●Unit One Hotel Reservations
●Part One Text A Choosing a Good Hotel
●Part Two Speaking Out
●Part Three Listening In
●Part Four Text B The World's Ten Largest Hotel Groups
●Part Five Writing Business Letter
●Part Six Extensive Reading ， Making the Right Impression
●Unit Two Check-in
●Part One Text A Things to Do When You Arrive Too Early for Check-In
●Part Two Speaking Out
●Part Three Listening In
●Part Four Text B IHG Reduces Environmental Impact
●Part Five Writing E—mail
●Part Six Extensive Reading The Importance of Front Office
●Unit Three Hotel Housekeeping
●Part One Text A Can I Have the Barbie Suite？
●Part Two Speaking Out
●Part Three Listening In
●Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China
●Part Five Writing Memorandum......
內容簡介
本書共分為，選取酒店主要的業務部門，如前臺、客房、餐廳、酒吧、康樂中心等作為主要描述對像，主題側重酒店中與服務對像接觸*多的一些場景，如酒店預訂、登記、客房入住、餐廳就餐、健身中心、酒吧娛樂、投訴和結賬離店等加以重點闡述。分為六個部分，課文A、聽力、口語、寫作等這幾項基本上圍繞一個主題展開，全面透徹地展示酒店中某一個工作崗位上出現的各種情景，幫助學生全面了解並掌握實際運用英語處理事務的能力。課文B介紹世界幾個知名酒店集團的發展或*新動態，幫助學生了解酒店業的新潮流和發展趨勢。拓展閱讀側重酒店行業幾個重點崗位，介紹幾個崗位的職業素養，旨在提高學生的職業意識和職業能力。
