針對傳統教育落後於具體實踐的現像，根據外貿行業對行業人纔的實際需要，在吸取現行多種同類教材優點的基礎上，編者根據學習者特點及其業務實際，編寫了本書。
本書每個單元的專題介紹都能針對**貿易業務各個環節進行詳細具體、深入淺出的講解；在實用語句部分，本書提煉了函電中出現頻率較高的表達方式，並且進行了分類；附錄部分選用了商業發票、訂單、合同等各種單據實例供學習者學習和實踐。

本書共分14個單元。其中第1～3單元分別繫統地介紹了商務英語信函 、電報、電傳、傳真及電子郵件寫作的基本知識，第4～14單元則遵循外貿 常規流程，依次介紹了建立業務關繫、詢盤、報盤、還盤和反還盤、訂單 、合同、裝運、支付方式、保險、索賠、代理等內容。每個單元都含有專 題介紹、樣函、實用語句和練習等5大組成部分。 本書可供高等院校商務英語專業、外貿英語專業、國際經濟與貿易專 業及其他相關專業師生使用，也可供社會讀者參考。

UNIT 1 Basic Knowledge of Business Letter
Ⅰ. Definition and Functions of Business Letter
Ⅱ. Significance of Business Letter
Ⅲ. Structure of Business Letter
Ⅳ. Styles of Business Letter
Ⅴ. Layout of Envelope for Business Letter
Ⅵ.Writing Principles of Business Letter
Ⅶ. Exercises
UNIT 2 Telegram and Telex
Ⅰ. Introduction
Ⅱ. Samples
Ⅲ. Exercises
UNIT 3 Fax and E mail
Ⅰ. Introduction
Ⅱ. Samples
Ⅲ. Exercises
UNIT 4 Establishing Business Relations
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 5 Enquiry
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 6 Offer
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 7 Counter offer and Counter counter offer
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 8 Order
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 9 Contract
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 10 Shipment
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 11 Terms of Payment
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 12 Insurance
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 13 Complaint and Claim
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
UNIT 14 Agency
Ⅰ. Introduction
Ⅱ. Specimen Letters
Ⅲ. Useful Sentences
Ⅳ. Exercises
Glossary
Bibliography