●序言 ( 帕瑞莎?哈格瑞安博士) 部分 談可持續發展的文化 第二部分 論禮儀的重要性 第三部分 從頭到腳打造魅力女性…………………………………………………………..............……47 日常行為禮儀……………………………………………………............…………....48 帽子的佩戴……………………………………………………………………………............…..….48 頭發的打理………………………………………………………………………………..............…48 打噴嚏……………………………………………………………………………...........………..…….48 接吻…………………………………………………………………………………………...........…....49 香水的使用…………………………………………………………………………………..............49 咳嗽與打噴嚏………………………………………………………………………..........……...…49 嘆息與打哈欠.…………………………………………………………………..........………..…...50 隆胸及縮胸………………………………………………………………………………...........…...50 展現優美體態………………..…………………………..…………….......….…..…50 坐姿…………………………………………………………………………………….........…..…….…50 站姿………………………………………………………………………………………...........….……51 優雅的走姿…………………........…………………………………………………...........……...51 與人同行……………………………………………………………………………...........……….…51 胳膊與手的擺放姿勢……………………………………………………………........…….…..52 在別人幫助穿外套時………………………………….……………………………................52 在別人為你撐門時.......................................................................................52 上下樓梯………………………………………………………………………….….....…...............53 交際…………………………………………………………………………..……………......53 閑談…………………………………………………………………………………........……...............53 初次拜訪客戶的談話氛圍……………………………………………………….......…….......55 講話………………………………………………………………………………………......……...........55 贊美………………………………………………………………………………………………..............55 意見相左………………………………………………………………………………………..............57 網絡禮儀………………………………………………………………………………………..............58 弔喪禮儀……………………………………………………………………………………............…..58 幽默………………………………………………………………………………….........…….....………59 保守秘密…………………………………………………………………………….…......……..........59 稱呼、問候與介紹……………………………………………..........…..…….......60 稱呼………………………………………………………………………………………….............…....60 問候……………………………………………………………………………………….............……....62 公共場合的問候…………………………………………………………………….............……....62 問候時的握手禮儀…….………………………………....…………………….............……......63 問候時的注意事項………………………………………………………………..........………......64 吻手禮…………………………………………………………………………………........……….......66 主人/客戶主管的問候………………………………………………….........…….................66 私人交往中的問候……………………. ………………………………………….....................67 問候時起身………………………………………………………………………………..........….....68 商務交往中的問候……..….........……...…………………………………………..........…....68 介紹................................................................................................................70 如何介紹........................................................................................................70 私人交往中的介紹……................…………………………………………...........….....….70 商務交往中的介紹......................…………………………………………...........….....….70 告別……………………………………………………………………………………...........….....…….72 禁忌……………………………………………………………………………………….............……….72 遞名片………………………………………………………………………………................………..72 為成功而著裝………………………………………………………………..........…...76 關於服裝……………………………………………………………………………………...........…..76 日常著裝與商務著裝…………………………………………….............………...........…..77 職場著裝小貼士…………………………………………….....................………...........…..78 著裝禮儀…………………………………………………………….............………..…..............79 晚裝著裝要求…………………………………………………….............…………................80 配飾…………………………………………………….............………................…................80 手提包……………………………………………….............………................…..................81 就餐禮儀........................................................................................83 準時赴宴………………………………………….............………................…....................83 開始用餐………………………………………….............………................…....................84 用餐服務………………………………….............………................…............................85 自助餐………………………………………….............………................…........................87 餐桌交談………………………………………….............………................…....................88 餐桌祝酒詞…………………........……..…….............………...................….................88 結束用餐.....................…………………………………………...................….................88 應邀參加招待會………………………….............………...................….....................89 餐桌禮儀…..………….............………...................….............................89 餐巾………………………….............………...................…..........................................89 餐具………………………….............………...................…..........................................89 面包………………………….............………...................…..........................................90 杯子………………………….............………...................…..........................................90 餐勺………………………….............………...................…..........................................90 帶手柄的杯子………….............………...................….........................................91 葡萄酒………………………….............………...................….....................................91 踫杯………………………….............………...................….........................................91 香檳酒杯………………….............………...................….........................................91 飲酒………………….............………...................….................................................91 蔬菜沙拉………….............………...................….................................................92 龍蝦、貝類、螃蟹和牡蠣…...................…...................................................92 座次禮儀......................…................................................................94 私人交往的座次禮儀...............................…..................................................96 商務交往的座次禮儀......................…...........................................................97 與合作伙伴在餐廳…...................…...............................................................98 為嘉賓提供的理想座位…...................….......................................................98 乘坐出租車禮儀…...................…...................................................................98 會議座次安排的意義…...............…...............................................................99 參加舞會的禮儀............................................................................99 儀容儀表…...................................…...............................................................99 手帕…...................…......................................................................................100 老規矩…...................…..................................................................................100 晚會手套…...................…..............................................................................100 女人的衣裝................…................................................................................100 跳舞…...................…......................................................................................101 舞池…...................…......................................................................................102 何時離開舞會…...................…......................................................................104 旅途中的商務女性........................................................................104 下榻酒店..................…...................................................................105 參加音樂會、看戲劇及聽歌劇的禮儀..................…...................105 致謝..................…..........................................................................107