管其林、諸慧主編的《郵輪服務英語(附光盤)》
分郵輪前廳接待、餐飲服務、客艙服務和郵輪娛樂等
四個模塊，每個模塊有5-7個單元，每單元有2個情景
會話和口語拓展組成，並附有生詞表和對話注釋。為
了便於學生的學習，我們還在每單元的後面附有形式
多樣的練習。

Chapter 1 Front Office Service
Unit 1 Embarkation and Disembarkation
Unit 2 Receiving Guests on Board
Unit 3 Shore Excursions
Unit 4 Stateroom Change and Upgrade
Unit 5 Inquiries and Complaints
Unit 6 Settling Bills
Unit 7 Safety Drill and Emergency Service
Chapter 2 Food & Beverage Service
Unit 1 Table Reservations
Unit 2 Seating the Guests
Unit 3 Taking Food Orders
Unit 4 Taking Wine Orders
Unit 5 Taking Room Service Orders
Unit 6 Providing Bar Service
Chapter 3 Housekeeping Service
Unit 1 Stateroom Tidying
Unit 2 Tum-down Service
Unit 3 Collecting the Laundry
Unit 4 Delivering the Laundry
Unit 5 Express Service
Unit 6 Solving Facility Problems
Chapter 4 Recreation Service
Unit 1 Live Show
Unit 2 The Fitness Center
Unit 3 Hairdressing and Beauty
Unit 4 Baby-sitting Service
Unit 5 Shopping and Photographing