本版延續上一版清晰易懂的敘述風格，采用步進式策劃方法逐一分析了軟件開發的各個環節。內容包括項目評價、項目集管理、項目策劃、選擇合適的項目方法、軟件工作量估計、活動策劃、風險管理、資源分配、監督和控制、管理合同、人員管理、團隊管理和軟件質量等。

本書是經典的項目管理課程教材。本版延續上一版清晰、易懂的敘述 風格，采用步進式策劃方法逐一分析了軟件開發的各個環節，並通過豐富 的實例和練習來闡明實踐過程中軟件項目管理的原則。 本書不僅適合作為計算機及相關專業的本科生和研究生的教材，而且 適合於軟件項目管理人員和軟件開發人員閱讀，還特別適合作為BCS/ISEB 專業考試的參考書。 為了涵蓋軟件項目管理的新進展，本版進行了全面更新，新增和擴展 的主題如下： 溝通策劃。 敏捷方法，包括XP（極限編程）、Scrum 和 DSDM。 COCOMO Ⅱ。 項目組合管理。 新增一章，主要是關於合作、分散和虛擬團隊管理。 職業道德規範。

Preface
Guided tour
Acknowledgements
I Introduction to software project management
　1.1 Introduction
　1.2 Why is software project management important?
　1.3 What is a project?
　1.4 Software projects versus other types of project
　1.5 Contract management and technical project management
　1.6 Activities covered by software project management
　1.7 Plans, methods and methodologies
　1.8 Some ways of categorizing software projects
　1.9 Stakeholders
　1.10 Setting objectives
　1.11 The business case
　1.12 Project success and failure
　1.13 What is management?
　1.14 Management control
　1.15 Conclusion
　Annex 1 Contents list for a project plan
　1.16 Further exercises
2 Project evaluation and programme management
　2.1 Introduction
　2.2 A business case
　2.3 Project portfolio management
　2.4 Evaluation of individual projects
　2.5 Cost-benefit evaluation techniques
　2.6 Risk evaluation
　2.7 Programme management
　5.8 Managing the allocation of resources within programmes
　2.9 Strategic programme management
　2.10 Creating a programme
　2.11 Aids to programme management
　2.12 Some reservations about programme management
　2.13 Benefits management
　2.14 Conclusion
　2.15 Further exercises
3 An overview of project planning
　3.1 Introduction to Step Wise project planning
　3.2 Step O: Select project
　3.3 Step 1: Identify project scope and objectives
　3.4 Step 2: Identify project infrastructure
　3.5 Step 3: Analyse projec characteristics
　3.6 Step 4: Identify project products and activities
　3.7 Step 5: Estimate effort for each activity
　3.8 Step 6: Identify activity risks
　3.9 Step 7: Allocate resources
　3.10 Step 8: Review/publicize plan
　3.11 Steps 9 and10: Execute plan/lower levels of planning
　3.12 Conclusion
　3.13 Further exercises
4 Selection of an appropriate project approach
　4.1 Introduction
　4.2 Build or buy?
　4.3 Choosing methodologies and technologies
　4.4 Choice of process models
　4.5 Structure versus speed of delivery
　4.6 The waterfall model
　4.7 The spiral model
　4.8 Software prototyping
　4.9 Other ways of categorizing prototypes
　4.10 Incremental delivery
　4.11 Agile methods
　4.12 Atern/Dynamic Systems Development Method
　4.13 Extreme programming (XP)
　4.14 Managing iterative processes
　4.15 Selecting the most appropriate process model
　4.16 Conclusion
　4.17 Further exercises
5 Software effort estimation
　5.1 Introduction
　5.2 Where are estimates done?
　5.3 Problems with over- and under- estimates
　5.4 The basis for software estimating
　5.5 Software effort estimation techniques
　5.6 Bottom-up estimating
　5.7 The top-down approach and parametric models
　5.8 Expert judgement
　5.9 Estimating by analogy
　5.10 Albrecht function point analysis
　5.11 Function points Mark Il
　5.12 COSMIC full function points
　5.13 COCOMO 13: a parametric productivity model
　5.14 Conclusion
　5.1 5 Further exercises
6 Activity planning
6.1 Introduction
　6.2 The objectives of activity planning
　6.3 When to plan
　6.4 Project schedules
　6.5 Projects and activities
　6.6 Sequencing and scheduling activities
　6.7 Network planning models
　6.8 Formulating a network model
　6.9 Adding the time dimension
　6.10 The forward pass
　6.11 The backward pass
　6.12 Identifying the critical path
　6.1 3 Activity float
　6.14 Shortening the project duration
　6.1 5 Identifying critical activities
　6.16 Activity-on-arrow networks
　6.1 7 Conclusion
　6.16 Further exercises
7 Risk management
　7.1 Introduction
　7.2 Risk
　7.3 Categories of risk
　7.4 A framework for dealing with risk
　7.5 Risk identification
　7.6 Risk assessment
　7.7 Risk planning
　7.8 Risk management
　7.9 Evaluating risks to the schedule
　7.10 Applying the PERT technique
　7.11 Monte Carlo simulation
　7.1 2 Critical chain concepts
　7.1 3 Conclusion
　7.14 Further exercises
8 Resource allocation
　8.1 Introduction
　8.2 The nature of resources
　8.3 Identifying resource requirements
　8.4 Scheduling resources
　8.5 Creating critical paths
　8.6 Counting the cost
　8.7 Being specific
　8.8 Publishing the resource schedule
　8.9 Cost schedules
　8.10 The scheduling sequence
　8.11 Conclusion
　8.12 Further exercises
9 Monitoring and control
　9.1 Introduction
　9.2 Creating the framework
　9.3 Collecting the data
　9.4 Visualizing progress
　9.5 Cost monitoring
　9.6 Earned value analysis
　9.7 Prioritizing monitoring
　9.8 Getting the project back to target
　9.9 Change control
　9.10 Conclusion
　9.11 Further exercises
10 Managing contracts
　10.1 Introduction
　10.2 Types of contract
　10.3 Stages in contract placement
　10.4 Typical terms of a contract
　10.5 Contract management
　10.6 Acceptance
　10.7 Conclusion
　10.8 Further exercises
11 Managing people in software environments
　11.1 Introduction
　11.2 Understanding behaviour
　11.3 Organizationbehaviour: a backgrou nd
　11.4 Selecting the right person for the job
　11.5 Instruction in the best methods
　11.6 Motivation
　11.7 TheOIdham Hackman job characteristics nrodel
　11.8 Stress
　11.9 Health and safety
　11.10 Some ethical and professional concerns
　11.11 Conclusion
　11.12 Further exercises
12 Working in teams
　12.1 Introduction
　12.2 Becoming a team
　12.3 Decision making
　12.4 Organizational structures
　12.5 Coordination dependencies
　12.6 Dispersed and virtual teams
　12.7 Communication genres
　12.8 CommunicationpJans
　12.9 Leadership
　12.10 Conclusion
　12.11 Further exercises
13 Software quality
　13.1 hrtroduc'tion
　13.2 iheplaceofsoftwarequalityin project planning
　13.3 The importance of software quality
　13.4 Defining software quality
　13.5 ISO 9126
　13.6 Product versus process quality management
　13.7 Quality management systems
　13.8 Process capability models
　13.9 Techniques to help enhance software quality
　13.10 resting
　13.11 Quality plans
　13.12 Conclusion
　13.13 Further exercises
Appendix A PRINCE2 - an overview
Appendix B Answer pointers
Further reading
Index