張鼕瑜、馬瑞新主編的《軟件外包行業英語口語教程》將幫助計算機軟件相關專業的學生及IT從業者熟悉和掌握*多的專業英語詞彙與表達，提高軟件外包行業英語水平與在實際工作交往活動中的溝通協調能力。
在真實的情境中，語言的學習，口語能力的提高會變成一種自動的過程。《軟件外包行業英語口語教程》由22個單元組成，模擬了外包行業過程的情境，涉及外包簡介、技術測試、通技能、客戶服務、組織會議、團隊合作、管理時間、解決問題、外包流程及日常交流等方面的信息。

隨著軟件外包行業的迅猛發展，日益國際化的軟 件外包行業需要一定的英語溝通能力。而目前國內關 於軟件外包行業英語的相關教材，尤其是針對口語訓 練的教材更是少見。張鼕瑜、馬瑞新主編的《軟件外 包行業英語口語教程》一書將幫助計算機軟件相關專 業的學生及IT從業者熟悉和掌握更多的專業英語詞彙 與表達，提高軟件外包行業英語水平與在實際工作交 往活動中的溝通協調能力。 《軟件外包行業英語口語教程》不但培養學生在 軟件外包行業內的英語口語能力，而且重視外語教學 理論對實踐的指導作用，加強英語綜合應用的能力。 在教材體繫的設計上，提供豐富多樣的口語素材與活 動形式；在練習設計上注重師生互動和學生間的配合 ；為課堂授課與課外學生自主學習提供了條件，鼓勵 自主學習與合作學習相結合；循序漸進提高口語表達 能力：引導學生從具有啟發性的頭腦風暴開始，學習 軟件外包行業專業術語與知識的表達與描述，根據口 語表達設計的不同情境，提供口語表達技巧並設計與 單元主題相關的情境對話，學習者通過朗讀、背誦和 模仿來掌握相關的表達方式和專業詞彙。《服務外包 工程教育規劃教材：軟件外包行業英語口語教程》還 包含案例分析部分，利用各單元所涉及的專業知識對 案例進行分析，培養學生解決實際問題的口語應用能 力。

Unit 1 Knowing Outsourcing Industry
1.1 Warm Up—Brainstorming and Speaking
1.2 Technical Terms
1.3 Food for Thoughts
1.4 Speaking Tips: Introduction, Greetings and Small Talk
1.5 Case Study and Presentation
1.6 Reading Aloud Business Tips
Unit 2 Communication In Software Outsourcing
2.1 Warm Up—Brainstorming and Speaking
2.2 Technical Terms
2.3 Food for Thoughts
2.4 Speaking Tips: Giving More Information
2.5 Case Study and Presentation
2.6 Reading Aloud Business Tips
Unit 3 Handling Clients
3.1 Warm Up—Brainstorming and Speaking
3.2 Technical Terms
3.3 Food for Thoughts
3.4 Speaking Tips: Dealing With Customers
3.5 Case Study and Presentation
3.6 Reading Aloud Business Tips
Unit 4 Building Teamwork
4.1 Warm Up—Brainstorming and Speaking
4.2 Technical Terms
4.3 Food for Thoughts
4.4 Speaking Tips: Applying for A Position
4.5 Case Study and Presentation
4.6 Reading Aloud Business Tips
Unit 5 Solving Problems
5.1 Warm Up—Brainstorming and Speaking
5.2 Technical Terms
5.3 Food for Thoughts
5.4 Speaking Tips: Making Suggestions
5.5 Case Study and Presentation
5.6 Reading Aloud Business Tips
Unit 6 Meetings
6.1 Warm Up—Brainstorming and Speaking
6.2 Technical Terms
6.3 Food for Thoughts
6.4 Speaking Tips: Meetings
6.5 Case Study and Presentation
6.6 Reading Aloud Business Tips
Unit 7 Sales
7.1 Warm Up—Brainstorming and Speaking
7.2 Technical Terms
7.3 Food for Thoughts
7.4 Speaking Tips: Sales
7.5 Case Study and Presentation
7.6 Reading Aloud Business Tips
Unit 8 Testing
8.1 Warm Up—Brainstorming and Speaking
8.2 Technical Terms
8.3 Food for Thoughts
8.4 Speaking Tips: Testing
8.5 Case Study and Presentation
8.6 Reading Aloud Business Tips
Unit 9 Data
9.1 Warm Up—Brainstorming and Speaking
9.2 Technical Terms
9.3 Food for Thoughts
9.4 Speaking Tips: Describing Diagrams
9.5 Case Study and Presentation
9.6 Reading Aloud Business Tips
Unit 10 Presentations
10.1 Warm Up—Brainstorming and Speaking
10.2 Technical Terms
10.3 Food for Thoughts
10.4 Speaking Tips: Making Presentations
10.5 Case Study and Presentation
10.6 Reading Aloud Business Tips
Unit 11 Business Trips
11.1 Warm Up—Brainstorming and Speaking
11.2 Technical Terms
11.3 Food for Thoughts
11.4 Speaking Tips: Business Trips
11.5 Case Study and Presentation
11.6 Reading Aloud Business Tips
Unit 12 Interview
12.1 Warm Up—Brainstorming and Speaking
12.2 Technical Terms
12.3 Food for Thoughts
12.4 Speaking Tips
12.5 Case Study and Presentation
12.6 Reading Aloud Business Tips
Unit 13 Technology
13.1 Warm Up—Brainstorming and Speaking
13.2 Technical Terms
13.3 Food for Thoughts
13.4 Speaking Tips: Technical Support
13.5 Case Study and Presentation
13.6 Reading Aloud Business Tips
Unit 14 Specifying Customer Needs
14.1 Warm Up—Brainstorming and Speaking
14.2 Technical Terms
14.3 Food for Thoughts
14.4 Speaking Tips: Dealing With Customers
14.5 Case Study and Presentation
14.6 Reading Aloud Business Tips
Unit 15 Describing Designs
15.1 Warm Up—Brainstorming and Speaking
15.2 Technical Terms
15.3 Food for Thoughts
15.4 Speaking Tips.Design
15.5 Case Study and Presentation
15.6 Reading Aloud Business Tips
Unit 16 Detailing Processes
16.1 Warm Up—Brainstorming and Speaking
16.2 Technical Terms
16.3 Food for Thoughts
16.4 Speaking Tips: Explaining Process
16.5 Case Study and Presentation
16.6 Reading Aloud Business Tips
Unit 17 Documenting Your Work
17.1 Warm Up—Brainstorming and Speaking
17.2 Technical Terms
17.3 Food for Thoughts
17.4 Speaking Tips: E-Mails
17.5 Case Study and Presentation
17.6 Reading Aloud Business Tips
Unit 18 Get It Running
18.1 Warm Up—Brainstorming and Speaking
18.2 Technical Terms
18.3 Food for Thoughts
18.4 Speaking Tips: Dealing With Routine Work
18.5 Case Study and Presentation
18.6 Reading Aloud Business Tips
Unit 19 Between Colleagues
19.1 Warm Up—Brainstorming and Speaking
19.2 Technical Terms
19.3 Food for Thoughts
19.4 Speaking Tips: With Colleagues
19.5 Case Study and Presentation
19.6 Reading Aloud Business Tips
Unit 20 Continuing Education
20.1 Warm Up—Brainstorming and Speaking
20.2 Technical Terms
20.3 Food for Thoughts
20.4 Speaking Tips: Education & Past Experiences
20.5 Case Study and Presentation
20.6 Reading Aloud Business Tips
Unit 21 Quality Control
21.1 Warm Up—Brainstorming and Speaking
21.2 Technical Terms
21.3 Food for Thoughts
21.4 Speaking Tips: Quality Control
21.5 Case Study and Presentation
21.6 Reading Aloud Business Tips
Unit 22 Office Talk
22.1 Warm Up—Brainstorming and Speaking
22.2 Technical Terms
22.3 Food for Thoughts
22.4 Speaking Tips: Office Talk
22.5 Case Study and Presentation
22.6 Reading Aloud Business Tips