●Unit 1 Giving Travel Information
●Unit 2 At the Airport
●Unit 3 Local Tour Guide Service
●Unit 4 Shopping
●Unit 5 Entertainment
●Unit 6 Handling Problems and Emergencies
●Unit 7 Room Reservation
●Unit 8 Reception Service
●Unit 9 In-house Service
●Unit 10 Check-out Service
●Unit 11 A La Carte
●Unit 12 In Chinese Restaurant
●Vocabulary
●參考文獻