《跨文化交際中的人際關繫管理》一書從“禮貌理論”為出發點，提出了一個分析言語交際中關繫管理的理論框架，並應用相關學科的研究成果，采用跨學科的視角，對言語行為中的關繫管理問題進行了文化對比研究，對跨文化交際中的言語行為進行了語篇分析。全書在理論探討、實證研究和研究方法三個層面上探討了如何使用語言來促進、維護或威脅和諧的社會關繫這一主題。本書主編Helen Spencer-Oatey 博士是關繫管理理論研究和文化對交際影響研究的著名專家，目前在英國盧頓大學擔任跨文化交際碩士項目的課程主管和英格蘭高教撥款委員會e-China 的項目經理。

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Contributors
Acknowledgements
Transcription Conventions
1 Introduction:Language,Culture and Rapport
PART ONE:FUNDAMENTAL CONCEPTUAL ISSUES
2 Rapport Management:A Framework for Analysis
3 Culture as an Explanatory Variable:Problems and Possibilities
PART TWO:CROSS-CULTURAL PRAGMATICS
RESEARCH:EMPIRICAL STUDIES
4 ‘It’s not my fault!:Japanese and English Responses to Unfounded Accusations
5 Responding to Compliments:British and Chinese Evaluative Judgements
6 Telephone Conversations in Greek and German:
Suggestions for Further Reading for Part Two
PART THREE:INTERCULTURAL DISCOURSE:ANALYTIC MODELS AND CONCEPTS
7 Understanding Misunderstanding:A Pragmatic-Discourse Approach to Analysing Mismanaged Rapport in Talk across Cultures
8 Pragmatic Transfer in Intercultural Communication
9 Accommodation Theory:A Conceptual Resource for Intercultural Sociolinguistics
PART FOUR:INTERCULTURAL DISCOURSE:EMPIRICAL STUDIES
10 Argumentation and Resulting Problems in the Negotiation of Rapport in a German-Chinese
11 Negative Assessments in Japanese-American Workplace Interaction
12 Impression Management in East and West German Job Interviews
13 A Problematic Chinese Business Visit to Britain:Issues of Face
Suggestions for Further Reading for Part Four
PART FIVE:METHODOLOGICAL ISSUES
14 Methodogical Issues in Conducting Theory-Based Cross-Cultural Research
15 Data Collection in Pragmatics Research
Index