Unit 1 Hard Working
Part One Lead In
Part Two Text
The Meaning of Hard Work
Part Three Exercises
Part Four Fun Time
Unit 2 The Overworked, Networked Family
Part One Lead In
Part Two Text
The Overworked, Networked Family
Part Three Exercises
Part Four Fun Time
Unit 3 Team Work
Part One Lead In
Part Two Text
An Individual and a Team
Part Three Exercises
Part Four Fun Time
Unit 4 Corporate Culture
Part One Lead In
Part Two Text
Dimensions of Corporate Culture
Part Three Exercises
Part Four Fun Time
Unit 5 Public Speaking Dos and Donts
Part One Lead In
Part Two Text
Public Speaking Dos and Donts
Part Three Exercises
Part Four Fun Time
Unit 6 Dealing with Customer Complaints
Part One Lead In
Part Two Text
Dealing with Customer Complaints
Part Three Exercises
Part Four Fun Time
Unit 7 Shopping Online
Part One Lead In
Part Two Text
Shopping Online
Part Three Exercises
Part Four Fun Time
Unit 8 Bad News on the Internet
Part One Lead In
Part Two Text
Bad News on the Internet
Part Three Exercises
Part Four Fun Time
Unit 9 Now ITs SQ!
Part One Lead In
Part Two Text
Now ITs SQ!
Part Three Exercises
Part Four Fun Time
Unit 10 E-Learning
Part One Lead In
Part Two Text
New Answers for E-Learning -- Wikis and Avatars are Improving the Educational Experience
Part Three Exercises
Part Four Fun Time