《高級商務英語口語（第2版）/新視界商務英語繫列教材》的內容與時俱進，根據第一版後的國際商務發展進行改編，增加了新的內容，但仍然圍繞國際商務的重要方面和重要環節展開。涵蓋國際商務交際中的常見語境，讓學習者能通過學習、操練，達到用商務英語口語比較專業地、熟練地進行商務溝通甚至談判的目的。重要的商務語境包括：國際商務的辦公環境，商務禮儀，國際商務文化及其差異，線上線下業務的建立，新型商務的溝通、發函、詢盤、發盤、還盤，合同訂立，產品的生產、營銷、代理與索賠等諸多方面，進行綜合性訓練。的最後是“鞏固性閱讀”材料，供學習者鞏的知識，進行適當的信息拓展，旨在使商務學習者通過閱讀加強對該部分商務知識的認知。

孔憲遂，碩士，山東財經大學外國語學院教授，應用英語繫主任，商務英語團隊負責人。 2002年7月畢業於清華大學外語繫英語專業外國語言學與應用語言學方向，上海外國語大學英語語言文學專業在讀博士。主要研究方向為認知語言學、應用語言學。主持和參與完成各類科研課題10餘項，出版譯著3部、專著1部，主持和參與編寫教材多部。

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Chapter One Office Hour
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Two Business Etiquette
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Three Business Trip
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Four Business Meeting
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Five Trade Fairs
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Six Business Trade I： Enquiries， Offers & Price Discount
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Seven Business Trade II： Payment Terms and Packaging
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Eight Business Trade III： Insurance， Shipment & Complaints
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Nine Business Negotiation
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Ten Recruitment
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested reading
Chapter Eleven Marketing
Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
Chapter Twelve Cross-border E-commerce Section Ⅰ Learning Objectives
Section Ⅱ Background Information
Section Ⅲ Model Conversations
Section Ⅳ Data Bank
Section Ⅴ Exercises
Section Ⅵ Suggested Reading
附錄 BEC Speaking Test

Chapter One Office Hour
Section Ⅰ Learning Objectives
After the study of this chapter, students are expected to:
Know how to greet new colleagues in workplaces;
Know how to answer and make business phone calls;
Talk on the phone with potential international business people to establish business relations.
Section Ⅱ Background Information
There’s a chance you could be introduced to everyone from the president of the company to the water delivery staffer. While it’s key to be kind and gracious to everyone, you will want to have different messages prepared for different people. How you greet people should be related to both their position and to how you will interact with them on a regular basis. Co-workers are people who are basically on the same level as you. They are not subordinates, andnot superiors. These people should be met with an introduction, a description of what you’ll be doing and possibly some brief discussion about how your roles will intersect. If you’re unsure of how to address people, ask the person who hired you or the individual providing orientation. Some environments prefer a formal approach while others are more casual.
You may be introduced to departments rather than individuals, or you may be asked to stand and introduce yourself during a staff meeting. In this case, have a brief introduction prepared, and be ready to field a few questions about your background and what brought you to the company. Keep in mind, the most important part of greeting new colleagues is to be open, personable and professional.
Businesses communicate through various means, including e-mail or distributed memos, but when only a two-person conversation will do, you can’t beat the telephone. During a telephone call, both parties have the benefit of live interaction and can immediately exchange ideas. Since time is important in a small business, maximize each phone call for optimum effectiveness. Prepare yourself before you pick up the phone to help you organize your thoughts and achieve your goal without an unnecessary second call.
Speaking on the phone remains an important business tool. Many professionals in the workplace have been relying on e-mail as their primary communication tool for years, leaving their phone skills rusty. Some companies decide that their employees are overwhelmed by e-mail and want them to get back to using the phone. That means everyone picks up the phone and calls each other rather than engaging in lengthy e-mail conversations. It sounds simplistic but it is a small thing that makes a big difference accomplishing in a two-minute phone call what would otherwise take several e-mail exchanges. It helps close business quicker because even IM [instant messaging] is not a true two-way conversation. There are subtleties that are captured in conversation that can’t be gleaned in any other way. You can also convey your passion better.

中國已成為世界第二大經濟體，經濟結構不斷優化升級，外向型、全球化的發展勢頭仍然迅猛。中國經濟的騰飛帶動了高等教育的快速發展，與經濟密切相關的學科越來越受到關注。自2007年以來，全國已經有1367所高校設立了商務英語本科專業和商務英語方向，表現出了強大的發展勢頭和潛力，其人纔培養目標定位是具有國際視野的應用復合型人纔，因此，優秀的教材就成為必不可少的育人工具，並且隨著社會經濟的不斷進步，需要與時俱進，不斷進行改進與完善。
本教材繫第一版基礎之上的改編版，即第二版，包括十二章，每章包括六個部分，分別為：Section I Learning Objectives（學習目標），Section Ⅱ Background Information（背景知識），Section Ⅲ Model Conversations（會話範例），Section Ⅳ Data Bank（詞彙表），Section Ⅴ Exercises（相關練習），Section Ⅵ Suggested Reading（鞏固性閱讀）。
新編教材的內容與時俱進，根據第一版後的國際商務發展進行改編，增加了更新的內容，但仍然圍繞國際商務的重要方面和重要環節展開。新版涵蓋國際商務交際中的常見語境，讓學習者能通過學習、操練，達到用商務英語口語比較專業地、熟練地進行商務溝通甚至談判的目的。重要的商務語境包括：國際商務的辦公環境，商務禮儀，國際商務文化及其差異，線上線下業務的建立，新型商務的溝通、發函、詢盤、發盤、還盤，合同訂立，產品的生產、營銷、包裝、保險、運輸、物流、清關、結算、代理與索賠等諸多方面，進行綜合性訓練。在每章的最後是“鞏固性閱讀”材料，供學習者鞏固該章的知識，進行適當的信息拓展，旨在使商務學習者通過閱讀加強對該部分商務知識的認知。