本教材依據英語導遊工作崗位的工作流程，將教學內容整合為8大模塊。每個模塊都以工作任務為驅動，圍繞完成工作任務來編排教學內容，包括口語訓練、旅行小貼士、補充閱讀、寫作訓練、社交禮儀、文化介紹等內容，以培養學生綜合運用英語語言的能力和解決問題的能力。本教材的編寫組成員均為具有豐富教學經驗的高校旅遊專業英語教師或相關領域的資深從業人員。

王迎新，女，1972年生，副教授，山東大學碩士研究生，酒店等級評審員。多年來一直從事旅遊、酒店專業英語教學工作，積累了豐富的教學經驗。主講“酒店英語”、“旅遊英語”、“前廳服務與管理”、“酒店英語口語”、“旅遊服務禮儀”等十餘門課程，組織歷屆學生的實訓、實習、畢業論文及答辯工作。

Unit 1Module OneGreeting Guests

迎接服務

Unit 2Module TwoHotel Accommodation

住宿

Unit 3Module ThreeTalk about the Itinerary

討論行程安排

Unit 4Module FourTourist Attractions

主要景點導遊

Unit 5Module FiveTour Guide Along the Way

沿途導遊

Unit 6Module SixShopping

購物

Unit 7Module SevenFarewell

歡送詞

Unit 8Module EightHandling Complaints

處理投訴

參考答案


Appendix

附錄


Appendix IDomestic Famous Tourist Attractions

國內著名旅遊景點

Appendix IIChinese Classical Proses

中國經典古文

Appendix IIIEnglish Proverb Collection

英文諺語精選

Appendix IVChinese & Western Menu

中西餐菜單

Greeting tourists is just the first step in the whole welcoming process. As a tour guide, you should bear in mind the following things. First of all, learn how to locate the group that you are supposed to meet according to the characteristics of different nationalities and logo of the foreign travel agency. Secondly, after meeting your guests you should confer with the tour escort and the national guide to check the number of people, and be sure that no one is missing. Thirdly, ask for the luggage claim cards and give them to the porters, so that the luggage can get to the hotel as quickly as possible. Fourth, you should courteously show the guests aboard the awaiting bus. Then make a brief welcoming speech and introduce yourself and the driver. Fifth, welcome the guests to your city and ask them for questions and any requests. Express your wish to serve them sincerely and honestly, and finally, wish your guests a pleasant journey and a wonderful stay.

1. After the tour group arrives, identify the group and make sure that all the information corresponds to yours.

2. Verify the number of the tour group through the tour leader or the national guide. If the number does not correspond to the tour plan, the local guide should inform the persons concerned in the local travel service to change the reservations of plane, train or ship tickets, accommodation, meals and etc.

3. The local guide should help the tourists get their luggage together at a designated place,and together with the tour leader and the national guide, he or she should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.

4. Get on the coach.

5. Contact the tour leader or the national guide and find out the details and special requirements of the group.