●ChapterⅠAnOverviewofHospitalityIndustry
●Preamble
●Lead-inActivity
●PracticalPractice
●Activities
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●ChapterⅡFrontOfficeandItsSections
●LessonOneAnIntroductiontotheFrontOffice
●Preamble
●Lead-inActivity
●PracticalPractice
●Activities
●EtiquetteTipsforDailyLife
●LessonTwoRoomReservations
●Preamble
●Lead-inActivity
●PracticalPractice
●SituationalConversations
●UsefulExpressions
●Activities
●部分目錄