●前言
●Part 1 Work Procedures of Guide Service
●Unit 1 Pick-up Service
●Lesson 1 Meeting at the Airport
●Lesson 2 Welcome Speech.
●Lesson 3 0n the Way to the Hotel
●Unit 2 Check-in Service
●Lesson 2 Guest Registration
●Lesson 1 On the Way to the Scenic Spot
●Lesson 2 Scenic Spot Introduction
●Lesson 3 Retuming Service
●Unit 4 Additional Services
●Lesson 1 Shopping
●Lesson 1 Checking Out Service
●Lesson 2 Departure Service
●Part 2 Handling of Tourists' Special Requests
●Unit 6 Handling of Special Request
●Lesson 1 Handling of Special Requests in Accommodation.
●Lesson 2 Handling of Special Requests for Diet
●Lesson 3 Handling of Special Requests for Shopping .,.
●部分目錄