●Unit 1 Boarding and Reception（I） Passenger Arrangement 登記與接待（I）乘客安排
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 2 Boarding and Reception（II ）Baggage Arrangement 登記與接待（II）行李安排
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 3 Safety Check 安全檢查
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 4 Flight Delayed and Cancelled 航班延誤與取消
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 5 Drink and Meal Service （I） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 6 Drink and Meal Service （II） 餐飲服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 7 In-Flight Entertainment Service 機上娛樂服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 8 Duty-Free Sales 免稅品銷售
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 9 Turbulence 顛簸
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 10 Medical Assistance and First Aid 醫療救助與急救
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 11 Diversion And Emergency Landing 轉航和緊急降落
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 12 Communication with passengers 與乘客溝通
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 13 Transfer Service 中轉服務
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 14 Before Landing 著陸前
I． Warm-up Questions
II． Cabin Announcements
III． Cabin service English
IV． Sentence patterns
V． Supplementary Reading
Unit 15 After Landing 著陸後
I． Warm-up Questions
II． Cabin Announcements
III． Cabin Service English
IV． Sentence Patterns
V． Supplementary Reading
Unit 16 English Interview Skills and Frequently Asked Questions英語面試技巧及常問問題
I． Warm-up Questions
II． Reading Comprehension
III． Frequently Asked questions and Suggested Answer
Appendix Key to the Listening Exercises
Reference

《民航客艙服務英語》由1組成，按照乘務人員的工作流程編寫，主要涉及的工作環節包括：登機旅客導引、登機行李安放、起飛前安全檢查、航班延誤與取消、餐飲服務、機上娛樂服務、免稅品銷售、顛簸應對、醫療救助與急救、轉航和緊急降落、與乘客溝通、中轉服務、著陸前服務、著陸後服務，同時，為了滿足在校航服專業學生的應試需求，在Unit16增加了“英語面試技巧及常問問題”包含的主要模塊為：熱身問題、客艙廣播詞、客艙服務英語、實用句型、補充閱讀。這些模塊取材於各航空公司客艙崗位英語，針對性強，同時通過對模塊配備語音模擬朗讀，便於學生的跟讀學習以及課堂教學的聽說訓練練習。