●項目一 接待基礎訓練001
Task 1 Oneself Introduction002
Task 2 Telephoning in the Office006
Task 3 Receiving Visitors010
Task 4 Cooperation014
項目二 接待流程訓練018
Task 1 Booking a Flight Ticket019
Task 2 At the Airport023
Task 3 At the Hotel027
Task 4 At a Restaurant032
Task 5 City Tour037
項目三 商務接待訓練041
Task 1 Company Introduction042
Task 2 Product Introduction047
Task 3 Bargain052
Task 4 Making a Deal056
Task 5 Farewell061
項目四 校園接待訓練065
Task 1 College Introduction066
Task 2 Meeting and Discussion070
Task 3 Communicating with Foreigners075
Appendix I Glossary079
Appendix II Useful Terms085

本書包括4個項目（接待基礎訓練，接待流程訓練，商務接待訓練和校園接待訓練），17個工作任務（Oneself Introduction，Telephoning in the Office，Receiving Visitors，Cooperation，Booking a Flight Ticket，At the Airport，At the Hotel，At a Restaurant，City Tour，Company Introduction，Product Introduction，Bargain，Making a Deal，Farewell，College Introduction，Meeting and Discussion，Communicating with Foreigners）。每個工作任務給出一個工作場景，由小組根據提供的信息分工分角色完成，然後由各小組選代表上臺進行實景展示等