●前臺服務
●服務技能 1 入住登記
●Service Conversation 1
●You Are Our Guests
●Service Conversation 2
●Registering a Group That Has a Reservation
●服務技能 2 處理投訴和回應客人要求
●Service Conversation 3
●Our Housemaid Will Bring Them to Your Room Soon
●Service Conversation 4
●We Do Apologize for the Inconvenience
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●客房預訂部服務
●服務技能 3 客房預訂
●Service Conversation 5
●Accepting a Reservation
●Service Conversation 6
●Recommending Other Hotels
●服務技能 4 預訂變更
●Service Conversation 7
●部分目錄