●Chapter 1 Business Letter Writing
●Chapter 2 Establishing Business Relations
●Chapter 3 Enquiries and Replies
●Chapter 4 Quotations and Offers
●Chapter 5 Counter - offers
●Chapter 6 Order and Acceptance
●Chapter 7 Terms of Payment
●Chapter 8 Establishment of L/C and Amendment
●Chapter 9 Packing
●Chapter 10 Shipment
●Chapter 11 Insurance
●Chapter 12 Agency
●Chapter 13 Complaints and Claims
●Chapter 14 Sales Promotion
●Chapter 15 Contracts and Agreements

本書內容涉及商務進出口業務中常用文體的基本知識, 涵蓋了各類商務書信和電傳傳真的基本格式、常用語句及書寫技巧, 並附有大量商務業務過程中各個環節往來的函電書信的實例。