●Chapter 1 Room Reservation
●Section 1.Shadow Repeating
●Situation 1:Job Description for Reservation Agent
●Situation 2:Group Reservation
●Section 2.Sight Interpreting
●Situation 1:An FIT Room Reservation
●Situation 2:A Walk.in Room Reservation
●Section 3.Live I nterpreting
●Situation 1:Amending the Room Reservation
●Situation 2:Dealing with a Reservation Mix-up
●Chapter 2 The Bellman and Concierge Service
●Section 1.Shadow Repeating
●Situation 1:Meeting the Guest at the Airport
●Situation 2:Meeting the Guest at the Railway Station
●Section 2.Sight Interpreting
●Situation 1:Showing Guests to the Room
●Situation 2:Ordering a Taxi,
●Section 3.Live Interpreting
●Situation 1:Booking Flight Tickets
●Situation 2:Booking Acrobatics Tickets
●部分目錄