●Unit 1 Job-Hunting
Part 1 Background Information / 2
Successful Job Interviews / 2
Part 2 Situational Conversations / 3
Part 3 Listening and Speaking Activities / 6
Part 4 Reading and Writing Activities / 12
ⅠRésumé / 12
ⅡApplication Letter / 15
Part 5 Communication Activities / 20
Part 6 Related Words and Expressions / 27
Unit 2 Taking up the t
Part 1 Background Information / 33
Office Etiquette / 33
Part 2 Situational Conversations / 34
Part 3 Listening and Speaking Activities / 35
Part 4 Reading and Writing Activities / 38
Company Profile / 38
Part 5 Communication Activities / 40
Part 6 Related Words and Expressions / 43
Unit 3 Attending Trade Fairs
Part 1 Background Information / 48
1. Benefits to Attend a Trade Fair / 48
2. Tips for Attending a Trade Fair and Reception Etiquette / 48
Part 2 Situational Conversations / 49
Part 3 Listening and Speaking Activities / 52
Part 4 Reading and Writing Activities / 59
ⅠLetter of Invitation / 59
ⅡE-Mail / 63
Part 5 Communication Activities / 64
Part 6 Related Words and Expressions / 67
Unit 4 Business Reception
Part 1 Background Information / 72
Reception Etiquette / 72
Part 2 Situational Conversations / 74
Part 3 Listening and Speaking Activities / 77
Part 4 Reading and Writing Activities / 86
Ⅰ Banquet Speech / 87
Ⅱ Telephone Message / 89
Part 5 Communication Activities / 91
Part 6 Related Words and Expressions / 97
Unit 5 Business Travel
Part 1 Background Information / 102
1. Travel Arrangements / 102
2. Business Travel Etiquette / 103
3. English for Broadcasting at the Airport and on the Flight / 104
Part 2 Situational Conversations / 105
Part 3 Listening and Speaking Activities / 108
Part 4 Reading and Writing Activities / 119
ⅠLetter of Thanks / 119
ⅡSpeech of Thanks / 122
Part 5 Communication Activities / 122
Part 6 Related Words and Expressions / 127
Unit 6 Communicating with Clients
Part 1 Background Information / 132
1. Customer Service / 132
2. Etiquette for Phone Communication and Office Reception / 132
3. Tips for Telephoning / 133
Part 2 Situational Conversations / 133
Part 3 Listening and Speaking Activities / 138
Part 4 Reading and Writing Activities / 143
Complaints and Settlements / 143
Part 5 Communication Activities / 152
Part 6 Related Words and Expressions / 156
Appendix 1 公司部門名稱 / 158
Appendix 2 職務職位名稱 / 159
Appendix 3 產品介紹用語 / 162
Bibliography 參考文獻 / 164
部分聽力文字材料 / 165

本書以“工學結合、能力為本”的理念為指導，遵循"實用性、實踐性和以學生為主體”的原則。本著“必需，實用，夠用”為度，以就業為導向，以培養學生職場英語交際能力為目標，將學生置於模擬工作環境中，熟悉涉外工作中使用英語的典型場景，注重訓練涉外活動中的各種語言表達方式，培養涉外交流活動中必要的語言綜合基本技能，可為學生就業前的練兵，使其畢業後能夠盡快適應涉外工作崗位的需要。教材主要訓練學生在商務活動和職場活動中使用英語進行交流的能力，以順應職教改革的新形勢。教材內容涵蓋常見的商務職業場景，對職場英語學習者尤其是初學很有幫助，適用於高職高專院校學生，也可以供涉外類企業在職員工業務培訓使用，有較強的實用價值。