●模塊一 Getting Started
●模塊二 Front-Office Services
● Task 1 Room Reservation
● Task 2 Checking in
● Task 3 Bell Service
● Task 4 Telephone Service
● Task 5 Checking out
●模塊三 Housekeeping Services
● Task 1 Room Cleaning
● Task 2 Laundry and Valet Service
● Task 3 Maintenance Service
●模塊四 Food and Beverage Services
● Task 1 Receiving the Diners
● Task 2 Taking Orders
● Task 3 Services during the Meal
● Task 4 Room Service
●模塊五 Other Services
● Task 1 At the Business Center
● Task 2 At the Recreation Center
●模塊六 Dealing with Complaints
●部分目錄