●UNIT 1 RCCEIVING GUESTS
●UNIT 2 SERVING AT THE HOTEL
●UNIT 3 MAKING A SCHEDULE
●UNIT 4 MAKING APPOINTMENTS
●UNIT 5 TAKING AESSAGES
●UNIT 6 DEALING WITH CONFERENCE
●UNIT 7 HANDLING BUSINESS TRIPS
●UNIT 8 WORKING AT THE RXHIBITION
●UNIT 9 HANDLING ONLINE SERVICE
●UNIT 10 HANDLING AFTER-SALE SERVICE
●AUDIO SCRIPTS
●KEYS
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