●Chapter 1 INTRODUCING BUSINESS COMMUNICATIONS
Part 1 INTERNAL & EXTERNAL COMMUNICATION
Part 2 CHOOSING THE MEANS OF COMMUNICATION
Part 3 BARRIERS TO BUSINESS COMMUNICATION
Part 4 PRINCIPLES OF EFFECTIVE COMMUNICATION
Part 5 CHALLENGES
Chapter 2 INTRODUCING LETTERS,MEMOS,FAX MESSAGES & ELECTRONIC MALL
Part 1 LETTERS
Part 2 MEMORANDA
Part 3 FAX MESSAGES
Part 4 ELECTRONIC MALL
Part 5 CHALLENGES
Chapter 3 PRINTED STATIONERY &LAYOUT
Part 1 PRINTED STATIONERY
Part 2 LAYOUT STYLE
Part 3 LAYOUT OF LETTERS
Part 4 LAYOUT OF MEMORANDA
Part 5 LAYOUT OF EMALL
Part 6 LAYOUT OF FAX MESSAGES
Part 7 CHALLENGES
Chapter 4 MODERN BUSINESS LANGUAGE:SOME PRINCIPLES
Part 1 SOME PRINCIPLES
Part 2 ORGANISATION OF INFORMATION
Part 3 LANGUAGE REVIEW
Part 4 CHALLENGES
……
Chapter 5 MEMORANDA
Chapter 6 CIRCULARS & NOTICES
Chapter 7 REPORTS
Chapter 8 AGENDAS & MINUTES
Chapter 9 ENQUIRIES & REPLIES
Chapter 10 QUOTATIONS,ORDERS & INVOICES
Chapter 11 CONFIRMATION & ACKNOWLEDGEMENT
Chapter 12 INVITATIONS & REPLIES
Chapter 13 COLLECTION & PAYMENT
Chapter 14 SALES
Chapter 15 COMPLAINTS & ADJUSTMENT
Chapter 16 PRESS RELEASES
Chapter 17 APPLICATION & RESUME
Chapter 18 OFFER OF EMPLOYMENT,ACCEPTANCE & RESIGNATION

《求知高等學校英語專業繫列教材·國際商務英語公文寫作》由5個大的主題組成，共18章。其中真實的商業公函樣板乃根據真實的當代商業書信而編寫；簡易的英語原則讓您了解二十一世紀之簡易商用英語；中英語公函對比分析講解中國學生容易錯借中文寫作的習慣；錯誤公函改正在每章設有改寫犯錯的書函，可加深學生對寫作原則的印像及掌握。《國際商務英語公文寫作》主要為大學商業英語專業學生課程而設計，教師可自由選取5大課題18章的內容運用教學。同時《國際商務英語公文寫作》也是一些涉及海外業務的高級白領推薦的學習參考書。