Unit 1 Introduction to Secretarial Work 1

Part One Dialogues 1

Part Two Text A Secretarial Work 4

New Words 6

Phrases and Expressions 8

Notes 9

Exercises 10

Part Three Text B Executive Secretaries 12

New Words 15

Phrases and Expressions 17

Exercises 17

Part Four Extended Reading Company
Secretary’s Code of Ethics 18

參考譯文
課文A 秘書工作 20

課文B 行政秘書 22

Unit 2 Office Administration 25

Part One Dialogues 25

Part Two Text A Office Automation 28

New Words 30

Phrases and Expressions 31

Abbreviations 32

Notes 32

Exercises 34

Part Three Text B Office Administration 35

New Words 38

Phrases and Expressions 39

Exercises 39

Part Four Extended Reading An Overview to
Office 39

參考譯文
課文A 辦公自動化 41

課文B 辦公室管理 43

Unit 3 File Management 47

Part One Dialogues 47

Part Two Text A Filing System 50

New Words 54

Phrases and Expressions 55

Notes 55

Exercises 57

Part Three Text B Document Management
System 59

New Words 62

Phrases and Expressions 63

Abbreviations 63

Exercises 63

Part Four Extended Reading File Management
Tips for Digital Files 64

參考譯文
課文A 歸檔繫統 66

課文B 文件管理繫統 69

Unit 4 Daily Reception 73

Part One Dialogues 73

Part Two Text A Office Public Relations 76

New Words 79

Phrases and Expressions 80

Abbreviations 81

Notes 81

Exercises 82

Part Three Text B Handling Visitors 84

New Words 88

Phrases and Expressions 89

Exercises 90

Part Four Extended Reading Complaints
Handling 91

參考譯文
課文A 辦公室公關 93

課文B 接待訪客 96

Unit 5 Communication 101

Part One Dialogues 101

Part Two Text A Telephone Communication 103

New Words 107

Phrases and Expressions 108

Notes 109

Exercises 110

Part Three Text B Telephone Skills 112

New Words 114

Phrases and Expressions 115

Exercises 116

Part Four Extended Reading Handling
Difficult Callers 116

參考譯文
課文A 電話溝通 120

課文B 電話溝通技巧 123

Unit 6 Business Correspondence 127

Part One Dialogues 127

Part Two Text A Business Correspondence 130

New Words 133

Phrases and Expressions 135

Notes 136

Exercises 137

Part Three Text B Business Letters 139

New Words 143

Abbreviations 144

Exercises 144

Part Four Extended Reading E-mail Etiquette
145

參考譯文
課文A 商務信函 147

課文B 商務書信 150

Unit 7 Meetings 155

Part One Dialogues 155

Part Two Text A Meetings 157

New Words 162

Phrases and Expressions 163

Notes 164

Exercises 166

Part Three Text B Minutes 167

New Words 171

Phrases and Expressions 172

Abbreviations 172

Exercises 172

Part Four Extended Reading Importance of
Business Meeting and

Recording a Business Meeting 173

參考譯文
課文A 會議 176

課文B 會議記錄 179

Unit 8 Business Trip 183

Part One Dialogues 183

Part Two Text A Business Travel
Arrangements 186

New Words 189

Phrases and Expressions 190

Abbreviations 191

Notes 191

Exercises 193

Part Three Text B Business Travel Booking
194

New Words 199

Phrases and Expressions 201

Abbreviations 201

Exercises 201

Part Four Extended Reading The Art and
Science of Traveling Light 202

參考譯文
課文A 商務旅行安排 205

課文B 商務旅行預訂 208

Contents

Ⅸ

Unit 9 Business Contracts and Negotiation
213

Part One Dialogues 213

Part Two Text A Business Contracts 216

New Words 221

Phrases and Expressions 223

Notes 224

Exercises 225

Part Three Text B Business Negotiation 227

New Words 232

Phrases and Expressions 233

Abbreviations 234

Exercises 234

Part Four Extended Reading Employment
Contracts 235

參考譯文
課文A 商務合同 238

課文B 商務談判 242

Unit 10 Business Etiquette 247

Part One Dialogues 247

Part Two Text A Business Etiquette 249

New Words 255

Phrases and Expressions 256

Notes 257

Exercises 259

Part Three Text B Business Meal Etiquette
260

New Words 265

Phrases and Expressions 266

Abbreviations 267

Exercises 267

Part Four Extended Reading Cocktail Party
Etiquette 267

參考譯文
課文A 商務禮儀 270

課文B 商務餐宴禮儀 275

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